Cancelled Xbox Game Pass

[Weddzy]

Hi there.

I'm having this exact issue with access meant to have access till 29th June.

Can you help me?

[RobbieMac]

Hi @Weddzy

Welcome and thanks for your post!  I have moved your post to start your own conversation as the thread you originally posted on has already been marked as solved.

I am sorry for the problems you're having with your Xbox subscription.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[Weddzy]

Thank you I have sent you the info you needed.

Thanks

[Weddzy]

Please let me know of there is anything more you need. This is very frustrating, especially going i to the weekend.

Thanks

[Weddzy]

Hi can you let me know you have everything you need from me please?
And of there is any offer of compensation for the drop in service?

[DanielS]

HI @Weddzy,

It will take us a few working days before we can pick this up for you.

If you can't wait until then I would recommend calling our Customer Services on 0330 1234 150 so that they can speak with you today and get in touch with our Microsoft (Xbox) team sooner. They should be able to help you.

Thank you

DanielS

[Weddzy]

Hi.

Amd @RobbieMac 

Called that number. After 45mins on the phone, took my Microsoft email and gamertag i get it has to be raised with the offline team and 5 working days as they can't see anything wrong.

[DanielS]

Thanks for getting back to us and for calling them @Weddzy.

They wiil have referred it to our Microsoft team. 5 working days is the longest they take but generally they get back to you within 2-3 working days.

If anyone can help it will be our Microsoft (Xbox) team.

Thanks

DanielS

[davidkslack]

Hi @DanielS ,

I have the same issue (I think) and created a post this morning but not sure the correct method to get this sorted.

It's coming to the end of the day and I'd like this sorted before the weekend if possible
https://community.bt.com/t5/Bills-Packages/Cancelled-Xbox-Game-Pass/td-p/2317344

Thanks
Dave