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Message 1 of 3

Changing Account Name

My legal name is spelled Katherine and on my account the person who first helped me set it up spelled it Kathryn. I called BT support who stated they fixed the spelling but one week later it is still showing as Kathryn. 

Is there any other way besides calling support that I can officially change the spelling of my name?

Thanks!

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Message 2 of 3

Re: Changing Account Name

The billing team will correct any spelling mistakes on an account, ring 150 from a BT mobile or landline or 0800 800 150 from any other network, the change is instant.

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Message 3 of 3

Re: Changing Account Name

Hi, @km86559 I'm sorry your name has been spelt incorrectly and wasn't changed when you spoke to customer services. I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil

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