Content partners

[baldywig]

Trying to access  content partners, i have no options displayed.

I have no access to a closed account and my live account shows nothing .

Would like the game pass , anyone ?

[imjolly]

try phoning CS 03301234150 or try billing https://www.bt.com/help/contact-bt/account-and-billing/broadband and they should be able to close old account which should then enable you to access account partners using pc/laptop not using app

[DavidM]

Hi @baldywig and welcome back.

It's been a long time but great to see you again. Customer service should be able to sort this for you on the number @imjolly posted but if you have any problems get back to us and we'll be happy to lend a hand.

Cheers

David

[baldywig]

Hi David, yes its been a while and trouble free.

I spent 1 1/2 hours on the phone sunday morning with customer support and they tried their best but i still cant activate the actual game pass, i can get right through to the last click box where you accept the terms etc but it wont go any further than this , it seems to be a loop.

Unable to process your request. Please try again.

From there i can go back to my products page and try again.

[NeilO]

Hi, @baldywig Have you tried activating it again since the weekend? 

Thanks

Neil

[baldywig]

Yes many times, still the same.

[NeilO]

@baldywig no problem, I'm sorry about that. I'll send you a private message and we'll raise a case with our Xbox Game Pass team to get you help with this.

Thanks

Neil

[baldywig]

Hi, did you take a look at that perchance ?

[NeilO]

Hi @baldywig we've been advised that the activation journey will be enabled again tomorrow 13/02/24 post back and tag me like follows @NeilO if you experience any problems.

Neil

[baldywig]

Excellent , thank you.