Deleting old account

[lindsay2801]

Hi, when I log into myBT there are two accounts, one old and one current. I can only ever see the billing for the current one as it always defaults back to the old inactive account on every other page and there doesn't seem to be a way to delete it. Can anyone help please?

[NeilO]

@lindsay2801 I'll send you a private message so you can get in touch with your details and we'll be happy to help.

Thanks

Neil

[PaddyB]

Hi @lindsay2801,

Thank you for taking my call today. I was glad to hear that the new BT ID is working and you can view your account details online. I'm sorry that this took a bit longer than expected to fix.

Kind regards,

Paddy