I cannot claim my BT digital reward card.

[VeganFlea]

Hi,

I have a £50 BT digital reward card which is well within it's expiry date but I cannot claim it. When I try to do so it sends me to the BT log-in page, and I can log in but then it takes me straight to a message that either shows no reward current or previous of says the page is not available. Customer services said that they would sort it a week ago but nothing has happened. Can anyone help please?

Thanks,

[DavidM]

Hi @VeganFlea and welcome to our community.

I'm sorry you're having problems claiming your reward. I'm sure we can help you with this. I've dropped you a message so please check your inbox and drop me a reply with the details.

Cheers

David

[DavidM · Accepted solution]

Thanks for sending over the details @VeganFlea .

I've sorted that for you now. 

All the best

David

[VeganFlea]

Thanks for sorting this out David, by far the easiest resolution I've ever had through BT. Thanks again.