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Message 1 of 4

I cannot claim my BT digital reward card.

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Hi,

I have a £50 BT digital reward card which is well within it's expiry date but I cannot claim it. When I try to do so it sends me to the BT log-in page, and I can log in but then it takes me straight to a message that either shows no reward current or previous of says the page is not available. Customer services said that they would sort it a week ago but nothing has happened. Can anyone help please?

Thanks,

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Message 2 of 4

Re: I cannot claim my BT digital reward card.

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Hi @VeganFlea and welcome to our community.

I'm sorry you're having problems claiming your reward. I'm sure we can help you with this. I've dropped you a message so please check your inbox and drop me a reply with the details.

Cheers

David

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Message 3 of 4

Re: I cannot claim my BT digital reward card.

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Thanks for sending over the details @VeganFlea .

I've sorted that for you now. 

All the best

David

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Message 4 of 4

Re: I cannot claim my BT digital reward card.

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Thanks for sorting this out David, by far the easiest resolution I've ever had through BT. Thanks again.