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Message 1 of 7

I need to delete an old BT account.

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I need to delete an old BT account. How can get in touch with someone who can help me with this?

Thanks!

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Message 2 of 7

Re: I need to delete an old BT account.

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Hi @CosminScutelnicu, welcome to the forum and thanks for posting.

Are you trying to remove an old account from your BTID?

Cheers

John

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Message 3 of 7

Re: I need to delete an old BT account.

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Hi @JohnC2 , yes it is an old account number.

Every time I login to my bt account I have to change My BT account number to be able to see my current account details.

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Message 4 of 7

Re: I need to delete an old BT account.

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Hi @CosminScutelnicu, thanks for confirming that's the type of account you want deleted. 

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you fix this.

Cheers

John

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Message 5 of 7

Re: I need to delete an old BT account.

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Hi @CosminScutelnicu 

Got your message this morning glad everything is now updated and this is resolved, I'll close this case but should you need help again please post back in the Community and we'll be happy to help.

Cheers

Stuart

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Message 6 of 7

Re: I need to delete an old BT account.

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Hi John, I have the same issue, could you help me too please?

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Message 7 of 7

Re: I need to delete an old BT account.

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Hi @Gezza1960

Thanks for your posts!

I offered you help on your other thread >> here <<  Try the guidance there and reply on that thread please.

Thanks,

Robbie