In that case I am not sure what you can do, as BT would need permission from the account holder, to allow you to close the account.
This is just a customer to customer help forum, everyone here, including myself, are just customers.
I have asked a moderator to provide assistance, they may offer advice, on this thread.
They are the only BT employees on this forum, and are based in the UK.
They are very busy, so its likely to take a while before they respond.
