Multiple Bt Accounts - Old accounts defaulting on Website and BT app

[bradshort]

Just re-joined BT but as I can see, by reading other threads that is is happening quite a bit.

Please can some one PM me so we can organise for some old account to be removed from my BTID as I can't see bills, packages and offers etc as it defaults to one of the old account.

I can provide the account numbers to be deleted.

Thanks in Advance

BradShort

[JohnC2]

Hi @bradshort, sorry your BTID defaults to an old account. 
The quickest way of fixing this is to set up another BTID with an email address that has not been used as a BTID before and it will work ok.  If you don't have another email address you can use I've sent you a Private Message so you can get in touch with the Mod team and we'll raise the request to get the current BTID fixed. This can take a week or more to be completed currently. 
Cheers
John

[bradshort]

PM Sent 🙂

Thanks in advance

[bradshort]

Thanks

@JohnC2  I assume if I have already set up my BTID for my new connection using the old email, I can't sign up for a new BTID . . .?

Anyway I have sent PM as directed.

[JohnC2]

Hi @bradshort, I can see your details in the queue so one of the team will be in touch soon. 

You can always create a new BTID and claim the account holder status if you do have an email address that was never a BTID before, and you know your new BT account number. 

Create BT ID

Cheers

John

[bradshort]

Ok I created a new BT ID and logged in

[JohnC2]

Hi @bradshort, have you been able to claim the account holder status ok? and can you view the bills ok?

Cheers

John

[bradshort]

Hi @JohnC2 

I entered the account number to claim and then it appeared to link but logging I can see account and bills but no products as that produces an error

[DavidM]

Thanks for checking that @bradshort .

We have your details and will be in touch shortly to look into that for you.

Cheers

David

[bradshort]

As advised by Neal, checked today, still an issue