My BT Content Partner Section is missing

[bigboots]

Good morning

I have the same problem , I can’t see the content partners tile when I visit ‘my products’. 

I have multiple accounts shown connected to my BT ID even though I contacted BT and requested their closure and set up a fresh BT ID with their assistance.

Is this why I can’t see the content partners section? 

I called BT on Wednesday and was told the Xbox team would call me back within 48 hours but I didn’t hear anything. 

What do you suggest I do?

thanks

Tony 

[DavidM]

Hi @bigboots and welcome to our community.

Thanks for posting about your BTiD. You mentioned setting up a new one. How did the older accounts get added to that? Did you try setting up the BTiD using only your new account?

Cheers

David

[bigboots]

Hi @DavidM 

i find it all a bit odd. I setup a new BT ID via online chat support. Using a new email address that I’ve never used on BT platform before. 
Then I was surprised to get an email to my old email address informing me that I’d updated some details on my new one and I was also surprised to see that I can view my new Bt account and two old ones all on the new BT ID. I thought I was having a clean break from the old ones but they are still there. I asked BT to delete the old ones but they haven’t. 

Any thoughts? 

thanks 

Tony 

[DavidM]

Thanks for getting back @bigboots 

I'll need to take a closer look at this for you so please check your inbox for my message and drop me over a reply.

Cheers

David

[NeilO · Accepted solution]

Hi @bigboots Thanks for your patience and understanding whilst I worked on this for you. I was happy to help fix the MyBT issues that were preventing the content partners from displaying. If you need any help with your BT service in the future please feel free to post back on the community.

Neil