Problem claiming reward card

[ghoadley14]

I'm also having problems claiming my reward card, whenever I log in it takes forever to load up and when it eventually finishes the screen is blank??

Please can someone contact me so I can get this completed?

Many thanks.

[StuartH]

Hi @ghoadley14 

Thanks for posting I can help with the problems you are having claiming your reward card.

I've sent you a private message asking for some more details.

Thanks

Stuart

[JohnC2]

Hi @ghoadley14, thanks for taking the time to speak with me earlier. Your reward card has now been claimed for you. 

I've removed the old account now from your BTID. Please would you log in and check that you are now only seeing the new account and post back to let me know.

Cheers

John

[JohnC2 · Accepted solution]

Hi @ghoadley14, thanks for your PM confirming the old account has been removed. 

The reward will be sent to you after the 14 day cancellation period has passed and you'll receive it within 30 days then.

Cheers

John