Reward card

[Shaunaharte]

Hello, I am having same issue -  I keep getting texts to claim my BT Reward £120 but, when I log in, there are no prompts.  I wonder is it because I have multiple prompts?  My BT went live on Wednesday.  Any help appreciated.  

Thank you.

[DanielS]

Hi @Shaunaharte,

Welcome to the Community, I am sorry that you haven't been able to claim the reward card. I have sent you a private message with some details that I need before we can look into this for you.

Thanks
DanielS

[DavidM · Accepted solution]

Hi @Shaunaharte ,

Thanks for sending over the details. I've processed the claim for you today and you'll receive the reward card soon. Post back if you have any other problems.

Cheers

David