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Message 1 of 8

Remove old BT ID

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I had a mobile line with EE and associated the ID with my BT broadband a/c.

I no longer have any contacts with EE how do I disassociate the old ID from my BT a/c?

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Message 2 of 8

Re: Remove old BT ID

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Hi @Kielty23 and thanks for posting about your BTiD.

I think the easiest way to resolve this would be to delete the BTiD completely so you can set it up again using only the required details. If that suits let me know and I'll be happy to help.

Cheers

David

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Message 3 of 8

Re: Remove old BT ID

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Sorry @DavidM maybe it’s not a BTiD - I have a GBxxxx number associated with my a/c in respect of EE mobile I now don’t have.

how do I remove this?

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Message 4 of 8

Re: Remove old BT ID

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Thanks for getting back @Kielty23 .

Are you a New EE customer or a BT customer? 

Cheers

David

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Message 5 of 8

Re: Remove old BT ID

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@DavidM I am an existing BT customer and an old EE customer. MyBT account has all my broadband details and I have the old GBxxxx a/c number that was linked to my EE phone associated to the myBT a/c.

I would like to remove this if possible from myBT a/c

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Message 6 of 8

Re: Remove old BT ID

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Thanks for confirming that @Kielty23 

I've dropped you a private message so please send over the details and I'll look into this for you.

Cheers

David

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Message 7 of 8

Re: Remove old BT ID

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Thanks @DavidM
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Message 8 of 8

Re: Remove old BT ID

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Hi @Kielty23,

Thank you for sending in your details. I've removed that old account.

If you need anything else, please drop me a reply through the PM I sent you earlier.

Thanks,

Paddy