Return of equipment

[Littlesue23]

I changed my bt package in October and was asked to return the TV box and wifi disc. I had 3 return envelopes sent to me but only used the one. I have a PO receipt dated 19 October as proof of posting.  Both items are showing on my account returns page as not being received, but P O tracking shows it as being received by BT on 22 October. The £30 non return charge has now been added to my next bill. Not sure who I contact to solve this.

[DavidM]

Hi @Littlesue23 and thanks for posting.

I'm sorry for any confusion with the returns. I can sort this out for you. I'll need a few details so check your inbox for my message and drop me a reply with the details.

Cheers

David

[DavidM · Accepted solution]

Thanks for sending over the details @Littlesue23 .

That's been sorted for you now.

All the best

David