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Andypfc40
Beginner
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Message 1 of 4

Reward card

I placed an order from bt tv/broadband. Keep getting messages to claim my reward but I can't see to claim. Any help ? 

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JohnC2
Moderator
Moderator
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Message 2 of 4

Re: Reward card

Hi @Andypfc40, welcome to the forum, and sorry you can't claim your reward card online.

Do you have more than one account on your MyBT profile? If so you can change the account number by clicking on the drop-down box beside it and use the active account.

If you only have one account number available or you still can't claim the reward card post back, and we'll help you further.

Cheers

John

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Andypfc40
Beginner
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Message 3 of 4

Re: Reward card

Hello, I do have more than one account but the account I need I can't select to claim reward. 

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JohnC2
Moderator
Moderator
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Message 4 of 4

Re: Reward card

Hi @Andypfc40, thanks for checking that out for me. 

I've sent you a Private Message so you can get in touch with the Mod team and we'll be able to get it claimed for you.

cheers

John

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