Rewards card

[dibaird]

Hi I was due to receive a £75 rewards card but every time I log on to check it’s just saying sorry we cannot bring up your details. Can anyone help?

[DavidM]

Hi @dibaird and thanks for posting.

What was the reward for? Is it part of an order? I'm guessing it's separate to the previous reward you mentioned at Solved: Rewards card - BT Community

Cheers

David

[dibaird]

Yes it was a new order for upgrading the broadband. It was for a £75 BT Digital reward voucher. 

[NeilO]

Thanks @dibaird we'll need to take a look. I've sent you a private message so you can send over your details.

Thanks

Neil

[RobbieMac · Accepted solution]

Hi @dibaird

I hope you had a nice Christmas.

I'm posting to confirm that we have arranged to send you the £75 reward card.  You'll have received a separate email confirming this too.

As this is sorted, I'll close things off from my side.  If you need help or have a question in future feel free to post back as you're more than welcome 🙂

Thanks,

Robbie

[dibaird]

Hi

I still haven’t received this reward. 

Diane 

[NeilO]

Hi @dibaird I'm sorry about that, have you checked your spam folder for the email from Purecard?

Thanks
Neil

[dibaird]

Hi yes and double checked there typing in purecard. 

Diane 

[NeilO]

@dibaird I'm sorry, it looks like it was issued on 22/12/23. If you call or email the Reward Card Service team on 0344 879 1068 or bt@purecard.com they'll be able to get you sorted. 

Neil