After ending my BT broadband contract I received a bag to return my equipment and so, as instructed, sent it back on 11th February 2022. I have since obtained confirmation via the Royal Mail website that it was delivered on 16th February 2022 (I retained proof of posting as advised). Despite this I continue to receive texts and emails from BT stating that my equipment has still not be returned (the latest ones today) and reminding me that I will be charged if it isn't.
I can't deny feeling a little irritated that, having completely fulfilled my obligations and sent the equipment back as I was asked, it still seemingly falls on me to chase the matter up and resolve it, even though the problem appears to have occurred at BT's end, given that the package was confirmed as having been delivered back.
I really don't want to be sending messages and/or making telephone calls for issues behind my control, and so would it be possible to let me know an easy and simple way to resolve this please?
Also, I wondered if it wouldn't make resolving this type of issue much easier in the future if on the text and/or email reminders that BT sends, there was a little tick box (or something similarly simple) to quickly and easily allow a customer to confirm the item had been returned, instead of forcing them to post messages like this one on the Community Forum or alternatively having to make telephone calls about the matter?
