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Shootngjohn
Beginner

on ‎13-07-2023 8h34

342 Views
Message 1 of 2

broadband cancellation

 

I cancelled my broadband in April , after the giving appropriate notice ,my contract ending 06 april 2023  on the date my 2 year contract ended. I received email from BT confirming that all my services would stop on that date, April 06 of which i have copies. I have now received a bill for June £68 even after being assured by customer service that all had been cancelled. Today i find i have been charged another £89 for stopping my service in June a total of £157.00 even though services cancelled from 06 April....I need to make a complaint because I cant seem to resolve it through customer service . I have cancelled my direct debit but afraid it will ruin my credit score. Would appreciate any help i can get please, seem to be hitting a brick wall.

 

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1 REPLY 1
JohnC2
Moderator-Retired

on ‎13-07-2023 9h57

320 Views
Message 2 of 2

Re: broadband cancellation

Hi @Shootngjohn, sorry you're still getting charged after your account closed in April.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you resolve this.

Cheers

John

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