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Message 61 of 310

Re: BT Cloud 22.12.33 not working

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Bt Cloud worked for about 10 days but has now stopped working again.

Please can we have an updated version that works.

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Message 62 of 310

Re: BTCloud Error UN1

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I’m having the same issue. I used to be able to get in to BTCloud after a few attempts, now can’t get in at all.  The Error UN1 message each time. 

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Message 63 of 310

Re: BTCloud Error UN1

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Also getting this from the BT Cloud app itself on iPad. Very annoying now.

Though not on iPhone app trying to do exactly the same thing….

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Message 64 of 310

Re: BTCloud Error UN1

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Works on the iPhone app for me too but on PC. Very annoying. 

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Message 65 of 310

Re: BT Cloud 22.12.33 not working

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  • Same has happened to me when trying to log in to Cloud. I’ve been getting the UN1 message since July but could get in after a few attempts but since yesterday can’t even do that. Very disappointing that they can’t sort this out. 
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Message 66 of 310

Re: BTCloud Error UN1

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Further to my previous report...After a week of backup, UN1 error has now returned again and BT Cloud stopped working again on my Dell latitude W10, it is fully updated so can only guess the updates are related to the reoccurring  problems 

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Message 67 of 310

Re: BTCloud Error UN1

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@PaddyB Is there an update on this outage? Thanks
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Message 68 of 310

Re: BTCloud Error UN1

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Also now getting it on iPhone as well as iPad. 
Something is seriously wrong at BT’s end - it is completely independent of platform and OS. 

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Message 69 of 310

Re: BTCloud Error UN1

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@John_C

Inaccessible for me via any previous access platforms: browser, desktop app, iphone app and ipad app - all returning an error.

Awaiting update from Moderator ...

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Message 70 of 310

Re: BTCloud Error UN1

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We are also getting this error, in our case on our Windows 11 PC's (Firefox & Chrome web browsers) and first discovered the issue when we downloaded the app to a new Android tablet. 

Posting to allow me to keep a track, although judging from the thread I won't hold my breath.

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