BT CLOUD ERRORS

[Ian113]

I have now managed to log in on the desktop app and on the website access and also on my android phone, still on BT Cloud 22.12.33.

It's now busy checking & uploading all files since it broke

[JohnC2 · Accepted solution]

Hi All, the BT Cloud team have confirmed that the UN1 error issue has now been fixed. Can everyone please try logging in again? 
We are very sorry for any inconvenience caused while this was being resolved.

Cheers

John

[VKB]

It worked ok for me a few hours ago. Thanks for the resolution

[Cicero]

Seems ok for me….thanks for getting it fixed.

[Scooter18]

Up and running again on PC and App

[JTS1]

JohnC2, thank you for the help that you have provided.

JTS1

[johnj]

Hooray, it is back up and running. Whilst it was off files were still backing up on the cloud for me so no need to go through the whole computer back up process.

Thanks to whoever fixed it, that is a relief.

John.

[DavidM]

Thanks @johnj @JTS1 @Scooter18 @Cicero and @VKB for letting us know this is sorted.

Cheers

David

[Cicero]

Seem to have a new fault. I can login via the web symbol on the desktop app. I cannot login using Chrome or Firefox, just get the message page not found with a screwdriver and a spanner..obviously a BT Message.

Have tried from 2 different PC’s on W10 .

Do we need a new thread ?

[Mattstreet]

update for me:

It's working on a web browser but not on the android smartphone app.