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Message 1 of 16

BT Wifi

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Can someone help me opt in to BT Wifi?

I have tried clicking on the link online and nothing happens.

Thanks.

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Message 2 of 16

Re: BT Wifi

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If you are a BT Broadband or BT Mobile customer you should be automatically opted in.

See link for help pages.

Get wireless Internet | Find wi-fi hotspots | BT Wi-Fi (btwifi.co.uk)

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Message 3 of 16

Re: BT Wifi

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I am a BT broadband customer but it says not opted in on my router and the BT Wi-Fi app

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Message 4 of 16

Re: BT Wifi

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There have been a few reports of it not working.

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

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Message 5 of 16

Re: BT Wifi

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Thank you 

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Message 6 of 16

Re: BT Wifi

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Hi @DKEIRS, sorry you can't get opted into the Wifi app. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you get this resolved.

cheers

John

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Message 7 of 16

Re: BT Wifi

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@DKEIRS Thanks for getting in touch with your details, I was happy to help you get opted back into the BT wifi service. If you ever need any help in the future you're more than welcome to post back on the community.

Neil

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Message 8 of 16

Re: BT Wifi

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Are BT intending to fix this problem or is it just being swept under the carpet and leaving it to the mods to sort individual cases? It has been a problem for months, ridiculous!!

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Message 9 of 16

Re: BT Wifi

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It has been sorted.

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Message 10 of 16

Re: BT Wifi

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@DKEIRS wrote:

It has been sorted.


Yes, for you personally by mod intervention, but not generally by the website.

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