My BT app

[Emma18]

Hi. I am new to BT and I've been trying all day to access my account through the Internet and app. Its saying I don't have an account which I do. I've followed the steps on screen and still nothing. Can someone help me 

[gg30340]

Have you set up a BTID and password?

Are you able to access your MyBT using a web browser logging on here MyBT