MyBT app

[pcameron1974]

The app is no longer working. It requested that I update it through play store however, even after doing so, I am still getting the same message. I have uninstalled twice and downloaded again with the same result. I can now no longer control hub access.

[martwhisky]

Whats gone wrong with the bt app? Absolutely no sense,  tells you it has been updated, so go to store to update,  BUT ITS ALREADY THERE...No option to update just open or uninstall.....stupid..even tried to uninstall and reinstall but nope same silly nonsense message 

[richard_hawki41]

To whomever can Help please 

This morning I clicked on My Bt app

It prompted me to to update to latest version- click OK and took me to Play Store

I click on install 

It installs and version 8.29.4 dated 23 February 2022

I click on Open

It starts the app and then prompts to install the latest version 

I am going round in circles....

I have uninstall, reinstalled,  force stopped,  restarted my mobile and various other things - same result!

Is 8.29.4dated 23 February the latest? Or is Play Store got an older version?

Please help me.....

[NeilO]

Hi Everyone,

I'm sorry about the problems you are experiencing with the MyBT app this morning. We've raised this with the MyBT app team.

If you need to access your MyBT account in the meantime you can do this on a web browser via the MyBT website

Thanks

Neil

[TimCurtis]

@NeilO 

Any progress on this?

[pcameron1974]

Yes, the update has now been fixed

[richard_hawki41]

Indeed seems to be working now.

Shame we were not told about the fix.......

Thanks

[Subie]

After the latest update, it asks me to log in which it accepts, then asks to input a pin twice which appears to except, but then the app shuts down. I have uninstalled it several times and reinstalled it, but still shuts down. I have an iPhone 13 and iPad Pro, both have latest IOS 15.5, and both have same problem. Before the update it was working fine. 

[richard_hawki41]

Works for my mobile  - it is an Android. 

Worth asking the question  - does the fix or patch work for the iPhone/iPad community?

Thanks

Richard

[Carlusha]

Yes, the Apples are all OK and have been for ages.