Not able to disable BT Web Protect

[sonoma]

Hello,

I'm trying to disable my BT broadband web protect, every time I'm clicking on "switch it off" it's showing me "web protection will be enabled in 2 hours" and finally it's not meeting my purpose.

Can someone please advise how to fix this issue?

Thanks in advance.

[imjolly]

you should be able to turn off web protect by going to MYBT

[sonoma]

No, it's not working. I've done many times pressing "switch it off" and every time it said Web protection will be enabled in 2 hours.

[imjolly]

Are you using the app or logging in using web browser

[sonoma]

I've tried in both the way but no luck.

[licquorice]

Are you the account holder or account manager?

[sonoma]

Yes, I'm the account holder.

[PaddyB]

Hi @sonoma,

Thank you for posting. I'm sorry you haven't been able to deactivate the BT Web Protect. If you send me your details, I'll be able to get this investigated.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[sonoma]

Hi, I have sent you the private message yesterday but not received any answer yet. Please have a look. Thanks 

[imjolly]

@sonoma 

After you reply to the mods message you join a queue of other customers waiting for mod assistance. As everyone considers their problem as important the mods deal with requests for assistance in the order they are received to ensure everyone is treated equally   when your request reaches top of queue mod will be in touch