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Message 1 of 22

Not able to disable BT Web Protect

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Hello,

I'm trying to disable my BT broadband web protect, every time I'm clicking on "switch it off" it's showing me "web protection will be enabled in 2 hours" and finally it's not meeting my purpose.

Can someone please advise how to fix this issue?

Thanks in advance.

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Message 2 of 22

Re: Not able to disable BT Web Protect

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you should be able to turn off web protect by going to MYBT



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Message 3 of 22

Re: Not able to disable BT Web Protect

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No, it's not working. I've done many times pressing "switch it off" and every time it said Web protection will be enabled in 2 hours.

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Message 4 of 22

Re: Not able to disable BT Web Protect

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Are you using the app or logging in using web browser



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Message 5 of 22

Re: Not able to disable BT Web Protect

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I've tried in both the way but no luck.

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Message 6 of 22

Re: Not able to disable BT Web Protect

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Are you the account holder or account manager?

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Message 7 of 22

Re: Not able to disable BT Web Protect

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Yes, I'm the account holder.

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Message 8 of 22

Re: Not able to disable BT Web Protect

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Hi @sonoma,

Thank you for posting. I'm sorry you haven't been able to deactivate the BT Web Protect. If you send me your details, I'll be able to get this investigated.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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Message 9 of 22

Re: Not able to disable BT Web Protect

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Hi, I have sent you the private message yesterday but not received any answer yet. Please have a look. Thanks 

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Message 10 of 22

Re: Not able to disable BT Web Protect

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@sonoma 

After you reply to the mods message you join a queue of other customers waiting for mod assistance. As everyone considers their problem as important the mods deal with requests for assistance in the order they are received to ensure everyone is treated equally   when your request reaches top of queue mod will be in touch



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