Xbox GamePass

[danielberesford]

Hi

I had GamePass from BT for about 9 months.  I cancelled it on the 14/Jul/23

I received an email saying.

'We've stopped your monthly subscription to Xbox Game Pass Ultimate, but you'll still be able to use it until 07 Aug 2023.'

However if i log into GamePass app on my phone it says my subscription is still active and managed by BT and expires on '11/09/23'.  

My subscription is still working but surely should have expired by now?

Firstly  I'm a bit uncomfortable having access to a subscription that should have expired.

Secondly I would like my GamePass to be back under my Microsoft account, I assume this will happen automatically when they don't think i have a BT subscription.

Any idea how I should proceed?

Thanks

[RobbieMac]

Hi @danielberesford

Welcome and thanks for your post!

Sorry for the problems you're having with your Xbox game pass.  Have you had a word with our guides in the helpdesk?  You can reach them on 0330 1234 150.  Drop me a reply and let me know how you get on chatting with them 🙂

Thanks,

Robbie

[danielberesford]

@RobbieMac 

I've spoken with the help desk and they have said its no longer active so cant help me

'We've stopped your monthly subscription to Xbox Game Pass Ultimate which was working till 07 Aug 2023, we are no longer holding your Xbox services and you would not get charged from us for Xbox until you add it again on your account.'

But when i've spoken with xbox they have said BT haven't yet revoked the subscription.

'Upon checking here, the subscription from BT needs to revoked the plan on your account so you can avail the normal subscription, as I am seeing here, it is not yet revoked.'

I think ive seen similar posts on this forum but im not sure how they were resolved.

I'm not really sure how to proceed.  

[RobbieMac]

Thanks for posting back and for updating me on how you got on with my colleagues in the helpdesk @danielberesford

Sorry you're still having problems.  We can help from here however we are extremely busy at the moment and there will be a delay in us getting round to picking up your case.  We will get back to you as soon as we possibly can.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[danielberesford]

Hi Robbie

Thank you for your reply, I have replied to your message.

Looking forward to your reply.

Daniel

[DavidM]

Thanks @danielberesford .

Just a FYI. We're really busy at present so it's taking a little longer than usual to reply but we will get to you.

Cheers

David

[DavidM · Accepted solution]

HI @danielberesford ,

I've checked this for you and can see the Xbox guys have been in touch and have sorted this out for you.

Happy gaming.

Cheers

David