Xbox ultimate

[Lukdz]

Hi, I got an email to activate the pass and that I should do it through the content manager on my bt but it's not there. I read some other threads here and people had this issue before. I can see add now under landline, by sport etc, but I can't see Xbox pass. Thanks

[imjolly]

here is a similar post which may help  

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/MY-BT-has-no-Content-Partners-for-Xbox-Ult...

[NeilO]

Hi @Lukdz welcome to the community and thanks for posting, I'm sorry to see you're having problems activating your game pass.

It won't show on the MyBT app so you need to log in using a web browser. Make sure that it's the correct account number showing on the top right of the webpage. If you're a returning customer and had a different account number previously you should be able to choose the new account number from the drop-down.

Let me know if that works.

Thanks

Neil

[Lukdz]

Forgot to mention, I am looking at the browser not the app. Still not there.

[NeilO]

@Lukdz is the account number correct?

Neil

[Lukdz]

It's not a number that I got through when I ordered my broadband. So no not the same I guess? This is the only time I ever got anything from BT so no chance I'm logged in into my other account etc.

[NeilO]

@Lukdz can you try adding the new account number in the 'your details', account section of MyBT?

Thanks

Neil

[Lukdz]

I can't see where I can do that. Do you mean add now in products section? It's so not intuitive..

[NeilO]

@Lukdz You need to click 'your details' a the top of the webpage. Then click 'account' and on that page, it gives you the option to add an account number if it's missing.

Thanks

Neil 

[NeilO]

@Lukdz were you able to add the new account number?

Neil