Hi @gemma2013 welcome to the community and thanks for posting, I'm sorry you're experiencing problems getting Virus protect on your laptop. Are you sure it's not saying Server Error?
If you keep getting a server error when signing into the BT Virus Protect app you’ll need to go to My BT > Your Security and click Switch to Norton first.
· Go to My BT > Your Security
· Find the BT Virus Protect tile and click Switch to Norton (or if you are using BT Virus Protect for the first time, select Activate)
· Now open the BT Virus Protect app you downloaded and log in using your My BT username and password.
If you still keep getting server errors, you may not be signing in as the Account Holder. Make sure you sign in using the primary BT ID.
Let me know if this helps.
Thanks
Neil
