Now tv

[DianeWhit]

Why is my email and password not recognised to view now Tv?

[DavidM]

Hi @DianeWhit and welcome.

Thanks for posting about your Now TV problem. Have you registered separate Now TV accounts? Did you have Now TV before taking out a package?

Cheers

David

[clarkmal22]

I am having the same issue..

I do have a Now account but registered to a different email address. Have tried signing in with my BT log in name and password on new devices and get an error saying the username and password aren't recognised.

[RobbieMac]

Hi @DianeWhit & @clarkmal22

Thanks for your posts!

I am sorry for the problems you guys are having accessing the NOW content.  When you both placed your TV orders you'd receive an order confirmation email.  On that email, there is a link to Now's website to create/reset your passwords. 

Do you both want to have a go at that and let me know how you get on please?

Thanks,

Robbie