Email access

[Killerheels_uk]

Could also be an IP conflict. Try unplugging router for 30mins, if no joy then yes Trust and Security need to be employed. 

[DanielS · Accepted solution]

Hi @gdandbg,

Thank you for taking the time to speak with me today.

I'm happy that I was able to remove that prompt flag for you which allowed you to access your MyBT and emails through a web browser again.

If you ever need help, please, feel free to get in touch with me.

Thank you
DanielS

[gdandbg]

Thanks so much for your help, I really appreciate it. Happy New Year!

[Harveybos]

I'm having the same issue, stuck in a loop when trying to log on. it occurs when I try to check mail through both  Outlook and through browser, it just constantly returns to the log on screen. This happens even when I try to access mail when logged on to MY BT. What do I need to do?

[gdandbg]

Get in touch with the moderator, DanielS, as he sorted it for me. Also try the email app to bypass the problems with signing in. Hope you get it sorted.

[Harveybos]

Thanks, sorted now with tech support online. Not sure what caused problem!