BT Digital Voice

[Cpipka]

Am on Virgin  Media, & Broadband. My phone will plug in to my hub can make outbound calls, not inbound the phone does ring. Need my phone to work both ways.

[VeteranISPUser]

Hi @Cpipka   If you are on Virgin broadband it is impossible to have BT Retail Digital Voice!

[imjolly]

as a virgin customer not BT you need to try virgin forum  https://community.virginmedia.com/

[chrisjp]

Are you saying you already have digital voice, or that you've received notification that it is coming?
If the former, then to be able to plug your phone into the hub you must have a BT hub, not a Virgin one.
If the latter, you fall into the apparently small number of BT landline customers who don't get their broadband from BT as well. If that's the case, I think you'll need to contact BT to discuss your options. AFAIK BT has not yet decided how to deal with BT landline only customers who don't want to switch to BT broadband when DV is installed.

[iniltous]

The OP hasn’t really provided enough information to make a proper judgement, but  I suspect they were a BT customer ( otherwise why on earth would they post here ) and have now taken VM services and VM have supposedly ported their number number from BT , outgoing calls work OK  , but incoming calls don’t …if that the case it’s Virgin they need to be speaking to .

[Cpipka]

Thank you for your reply. Will contact BT and VM and get it sorted. Thanks again

[Cpipka]

Thanks Did not realise that. Will contact BT and VM and get it sorted. Thanks again.

[Cpipka]

I am a BY customer but landline only. Going to contact VM and BY as need to get it sorted. Thanks again.

[Cpipka]

Yes  Am a BT landline only customer. Will contact them for advice and VM too. Need my phone.

[Cpipka]

Thank you for your help. Yes Am BT landline only customer. Will contact them for advice, and VM as well. BT should have thought of that not everyone has BY broadband. Thanks again.