BT Not fulfilling their Contract, need help

[Trebor85]

I need help with BT not fulfilling their contract in 2 areas, should I cancel BT contract. I am 86 years old plus my wife has Parkinsons Disease and hospital complaing they can't phone her on landline to update her on medication, problems are listed below

1) Our digital voice land line does not receive calls, outgoing O.K but incomiming does not work. BT have been informed 7 times since end of October 2022 but have not managed to get it to work. BT still charging for landline that does not work, tried phoning complaints line 150  but get cut off after load of instructions.

2) BT requested that old HUB2 to be returned for new one on moving house, this was returned on 28 October 20022 and had confirmation that they had received it at 9.08am on 2 November 2022 by text message, but now getting weekly threatening text messages that if I dont return the kit I will be charged.

Any Help Appreciated.

Robert Chorley

[jac_95]

Hi Trebor85,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[licquorice]

@Trebor85  I have notified the mods about your problems

[DavidM]

Hi @Trebor85 and thanks for posting.

I'm sorry you're having a few issues there. I'm sure i can help. I've sent you a private message so please check your inbox and drop me over a reply with the details.

Cheers

David