Caller Display stopped working

[Zummerzet]

I placed an order on Friday to upgrade my broadband to full fibre, and my caller display has stopped working since. When I track my order, it says that there was a product update for my landline completed as part of the order on Friday, but why would my caller display stop? I'm staying with my copper landline, mainly because digital voice is apparently not yet available in my area, but also because I'd rather stick with the copper anyway, so my package should surely stay the same. Any clues? Happy to provide landline/account number via PM if someone picks this up.

[jac_95]

Hi Zummerzet,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[PaddyB]

Hi @Zummerzet,

Thank you for posting. I'm sorry if your caller display has stopped working. This shouldn't have happened as a result of the order you placed. If you send me your details, I'll be able to check this for you.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[Zummerzet]

Thanks Paddy, PM reply sent.