Hi .My phone service has ceased working for six weeks since I was changed over to digital voice,the broadband is ok .When I ring the number I get an answer machine on which you leave messages but I can’t access it to listen to any that has been left. I am flabbergasted by BT customer service who promise to call me back and never do ,I sent an email to the head of open reach whose secretary put me in touch with a high level customer complaints advisor who has contacted me on a number of occasions with no noticeable outcomes to our conversations.Is there any one out there who can actually look at this problem with a view to come up with a working solution.
Solved! Go to Solution.
Did you get a free digital voice phone FROM BT. when moved to digital voice? Did you try connecting your existing phone from previous wall socket to green socket on back of hub?
As you are now dealing with Executive Level Complaints then you need to continue with them as mods will not get involved
Ditto! 8 weeks with no landline connection in my case. Perhaps I should try an email to Open Reach too, although I have little confidence given your experience. So frustrating isn’t it.
Hi Phil. Fingers crossed for you 🤞. My rant has been picked up by the moderation team who I’m hoping will get back to me… unlike the help/fault line teams over the past 8 weeks!
As a matter of interest, when you go into Hub Manager (192.168.1.254) is your phone section greyed out with the words “not configured”? From other posts I’ve seen on this forum the phone section should be blue, otherwise the transfer to DV hasn’t been completed. I’ve pointed this out during many of my calls only to be told its not the cause of DV failure.
It’ll be interesting to hear how you get on. I’ll keep you posted on mine too.