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Message 41 of 56

Re: Digital Voice

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Thank you dephead. Compo? You bet I’m after compo!!

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Message 42 of 56

Re: Digital Voice

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@KLH 

Call me Cassandra, and I may have the wrong end of the stick here - or even the wrong stick 😉 but

My hero, Ross, found the serial number on my SH2 didn’t tally with the number coming up on BT’s screen, but showed it as being “in use” at an address three streets away from my home. So all along it was crossed wires! The transfer to DV hadn’t happened at the other address, hence they weren’t affected. An engineer is coming out on Tuesday morning to fix the problem.

What exactly is this engineer supposed to do? It sounds to me that in physical engineering terms everything is as it should be - you have fibre broadband to your SH2 - and it is BT's information systems that are 'messed up'. And BT should be able to fix all that from their end!

Anyway, all the best, and I hope that you are fully sorted very soon ... 🙂

 

Philip
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Message 43 of 56

Re: Digital Voice

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Dunno Cassandra. Perhaps he’ll plug the correct wires into the correct sockets maybe? I’m told the engineer probably won’t need to come to my home, but to be here just in case. I just want to hear that old familiar ring from my landline… even a nuisance call will do!

Appreciate your best wishes… thank you 😽

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Message 44 of 56

Re: Digital Voice

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How did you contact the team

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Message 45 of 56

Re: Digital Voice

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How do you complain though and who to
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Message 46 of 56

Re: Digital Voice

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Hi Caroline 

Email me with your problem then I may be able to help you .

phil5253

 

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Message 47 of 56

Re: Digital Voice

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How do I email you

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Message 48 of 56

Re: Digital Voice

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Hi Caroline 

Just reply to me on here 

phil5253

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Message 49 of 56

Re: Digital Voice

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Hi caroline

Call 08001412985 

These people helped me

phil5253

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Message 50 of 56

Re: Digital Voice

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Hi Caroline

After 14 or so weeks of BT failing to sort out my DV problem, despite 38 phone calls and 5 engineer visits, I registered a complaint with www.ombudsman-services.org. This seems to have prompted BT’s Executive Customer Relations Team (ask for Ross - he was great) to look into the problem in depth and my telephone line was fixed in no time - simply crossed wires in my case.

Good luck!

Kay