Digital Voice

[scbamber]

This is a question about being sent BT's free digital handsets.

After moving to FTTP last year I discovered a few months ago that BT should have offered me Digital Voice at the same time. They apologised nicely for their oversight, and the lady talked me through the change. She told me that I would receive two free Essential digital handsets (or an Alexa handset which I did not want). All good. Just before she submitted the order she read out the T&Cs, including the news that I might lose my landline number and be issued a new one.  I stopped the order because of that news.

I emailed BT HQ about losing the number, and got a good detailed reply: he said (after checking) that it was possible but extremely unlikely that my number would be lost.

Today the monthly bill notification included a nudge for Digital Voice again. I followed the links but the free handsets are no longer mentioned. Instead there was an implication that one either used an adapter (free) or paid for new handsets.

Does anyone know what the true position is now about the 'free' handsets?

Thanks,

Stephen

[jac_95]

Hi scbamber,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[JohnC2 · Accepted solution]

Hi @scbamber, the handsets are no longer sent with a conversion to Digital Voice. 

Check out: Digital Voice | Digital Home Phone | BT The link also contains information on pop up events etc we're running and there may be one in your area that you may wish to attend.

Cheers

John

[scbamber]

Thanks, John