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Message 1 of 15

Digital Voice

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I have just received the Smart Hub plus. I have it all set up, everything works except for my digital voice landline. The message on my handset reads ‘ No link to the hub’ . I have pressed ok but nothing happens.  Help please!!

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Message 2 of 15

Re: Digital Voice

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Message 3 of 15

Re: Digital Voice

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you can only pair phone to hub when DV active  check hub manager 192.168.1.254 into address bar and can you see phone number and if so is it active.  by selecting phone number that may help you pair DV phone to hub



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Message 4 of 15

Re: Digital Voice

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How do I check hub manager?

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Message 5 of 15

Re: Digital Voice

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@Grieveson1  As @imjolly has said enter 192.168.1.254 into address bar of your browser.

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Message 6 of 15

Re: Digital Voice

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I have gone into hub manager and trued to register handset but no joy. I have had a digital voice handset for a while and it was linked to my previous smarthub 2. Now I have a new smarthub plus but cannot link the handset.

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Message 7 of 15

Re: Digital Voice

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Are you with BT or EE?

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Message 8 of 15

Re: Digital Voice

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@Grieveson1 

When you go to hub manager is your phone number shown and also active?



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Message 9 of 15

Re: Digital Voice

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Yes it is

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Message 10 of 15

Re: Digital Voice

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You probably need to deregister or factory reset the handset as it's still registered to the other Hub. Hope you backeed up your contacts on the other Hub.

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