Digital Voice

[Grieveson1]

I have just received the Smart Hub plus. I have it all set up, everything works except for my digital voice landline. The message on my handset reads ‘ No link to the hub’ . I have pressed ok but nothing happens.  Help please!!

[jac_95]

Hi Grieveson1,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly]

you can only pair phone to hub when DV active  check hub manager 192.168.1.254 into address bar and can you see phone number and if so is it active.  by selecting phone number that may help you pair DV phone to hub

[Grieveson1]

How do I check hub manager?

[David500]

@Grieveson1  As @imjolly has said enter 192.168.1.254 into address bar of your browser.

[Grieveson1]

I have gone into hub manager and trued to register handset but no joy. I have had a digital voice handset for a while and it was linked to my previous smarthub 2. Now I have a new smarthub plus but cannot link the handset.

[Keith_Beddoe]

Are you with BT or EE?

[imjolly]

@Grieveson1 

When you go to hub manager is your phone number shown and also active?

[Grieveson1]

Yes it is

[rbz5416]

You probably need to deregister or factory reset the handset as it's still registered to the other Hub. Hope you backeed up your contacts on the other Hub.