Elderly relative with DV now requires Telecare and cannot use a mobile

[brummygit]

My elderly mother has deteriorating health. Prior to her deterioration she re-contracted her phone and FTTC which involved a move to DV. Due to her health conditions she can no longer use a mobile phone, relies on her home phone for emergency contact, and now needs to subscribe to a Telecare service. This raises a number of questions:

• How can we provide battery backup for her service?
• Her line frequently drops (at least once a day) and whilst she has the BT Halo hybrid connect I understand that the phone line will not work if running on 4G backup - is this correct and would I get a line with 1 or 2 drops per day fixed?
• Is DV compatible with Telecare services?

Many thanks for any responses

[jac_95]

Hi brummygit,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly]

have you asked Telecare if there service is compatible with BT digital voice before you subscribe

[brummygit]

Thanks, I have asked the local Telecare provider this question, but sometimes it is useful to confirm both sides of an interface.

[jac_95]

This is the tests results done by TSA, the telecare industry association. As you can see it depends on the monitoring centre they use and the unit.

https://www.tsa-voice.org.uk/campaigns/digital-shift/

It's also recommended for the telecare to also use the mobile network as a fallback when needed. Speak to your telecare provider about this