Migration to Digital Voice ?

[COMPANY-PENSIONER]

An order has been placed in 'My Account' by BT, to migrate to DV, 30/01/2024. Implementation, early next week.
I access 'Your order summary', navigate to 'Digital Home Phone'.
Pay As You Go Call Plan. A standard charge of 22.84p for all local, national, mobile, 0870 and 0845 calls.
My current plan is F2 - 700-mins for £7.0
The BT Consumer Price Guide 2024, indicates on page-21, that 700-mins has risen to £9.96.
I currently have 2-open orders, in 'Orders', one 30/01/2024, the other dated 31/01/2024, and they are both identical, the same.

As I haven't placed this order, my guess is that it incurs a change of contract, within my 24-month contract.

A complex conundrum. C-P

[jac_95]

Hi COMPANY-PENSIONER,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[COMPANY-PENSIONER]

It's all a matter of costs !
https://www.bt.com/help/landline/what-is-digital-voice-and-how-can-i-get-it-

[-Richie-]

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@COMPANY-PENSIONERwrote:

As I haven't placed this order, my guess is that it incurs a change of contract, within my 24-month contract.

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BT migrating you to Digital Voice doesn't alter the contract, your minimum term remains the same, your costs and calling plan remain the same, you might end up paying less as some PSTN calling features that are chargeable, come free with Digital Voice.

[WSH]

I'm currently out of contract, (for reasons I won't go into here), and can confirm that nothing changed contract-wise when I was switched to DV back in September.

[COMPANY-PENSIONER]

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@-Richie-wrote:

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@COMPANY-PENSIONERwrote:

As I haven't placed this order, my guess is that it incurs a change of contract, within my 24-month contract.

---

BT migrating you to Digital Voice doesn't alter the contract, your minimum term remains the same, your costs and calling plan remain the same, you might end up paying less as some PSTN calling features that are chargeable, come free with Digital Voice.

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@-Richie :-
Had a look at the order. it remains:-
Pay As You Go Call Plan
A standard charge of 22.84p for all local, national, mobile, 0870 and 0845 calls

I've sought a resolution with *** 150. They're going to get back to me.
If they migrate me, as is; it'll cost £13.00'ish @ hour, to put the problem right, next week. No good !
I'm letting this post run. What should happen, and what is happening, are two different threads.

[iniltous]

Calls to BT are free , even for customers either deliberately or mistakenly on a PAYG calls plan .

[COMPANY-PENSIONER]

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@iniltouswrote:

Calls to BT are free , even for customers either deliberately or mistakenly on a PAYG calls plan .

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Calls to BT are free: calls to everybody else, chime in at £13.00'ish @ hour, if the 'order' isn't sorted.

[COMPANY-PENSIONER]

Busy Day.

SH2 turned up today, a wiped up, and hopefully tested SH2. All the ports that are supposed to work, are functioning. Steady Blue.

Speed tests, way within spec; which throws up a dilemma. In July 2021, I posted query about F2, running at 80/10, not 80/20. I tested the HH3b 80/10, before I disconnected it. I connected up the SH2, did it's thing, stable blue 80/20. I've the same 4 machines, all now run at a more substantial upload speed.

https://community.bt.com/t5/Archive-Staging/FTTC-Fibre-2-Product-Speed-Review/m-p/2174193
and subsequently,
https://community.bt.com/t5/Archive-Staging/Potential-Mismatch/m-p/2173123

The difference between F1 & F2 is/was about £5.00 @ month. Is there any compensation, for this sort of thing, as it's been going on since an original free upgrade to 80/20. I never got the 20, only a meagre 10. I gave up trying to report the issue as a fault. Nobody wants to know about 'UPLOAD' speeds. "Speeds not guaranteed, it's your machine, cable route miles for FTTC too far, the BT Auto Link Test Results indicate no problem." Heard 'em all.

DV-Day approaches; a white knuckle ride, till the end.

[-Richie-]

Now you have the SH2 connected, leave it on until the day after the switch to DV, post back if any issues.