Number does not exist

[Andypfc40]

I have digital voice and its always worked. I tried to call my landline from my sky mobile today and it won't connect. Sorry this number does not eexist. Any ideas? 

[jac_95]

Hi Andypfc40,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[jac_95]

There's been several cases where Sky customers haven't been able to route calls to BT numbers.

It's best to raise the issue with Sky too but I've asked a moderator to help check from BT's side.

[RobbieMac]

Hi @Andypfc40

Thank you for your post and welcome back!

I am sorry for the problems you're having receiving calls from those numbers.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie