Post Full Fibre Switching to SIP

[Michael_Taylor]

Hello All,

I'm seriously considering switching from Digital Voice to SIP.  Post switchover I will need to cancel all voice related products with BT.  I'm keen to learn from fellow community members of any obstacles that must be surmounted.  In my case charges that need ceasing will include Voicemail with Call Protect and Calling Plan charges.

For some strange reason BT can only process one customer specific order at a time; consequently, I'm prevented from renewing my line rental saver until post switchover to full fibre!  I'd like to avoid making further mistakes by grouping all changes within one order.

Thank you in anticipation.

[jac_95]

Hi Michael_Taylor,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[imjolly]

before your switch to FTTP you will need to move your phone number assuming you intend to keep it.  if you are in existing broadband and phone contract which appear to be the case then you need to move phone first which will cancel your existing broadband contract.  then assuming out of contract and not incurring cancellation charges you can start a new FTTP broadband only contract

[Keith_Beddoe]

@Michael_Taylor 

Ceasing your phone service will cease your broadband.

[Michael_Taylor]

Thankyou @imjolly .

My future SIP Provider advised that I need to keep my phone contract alive for them to novate.  Consequently, I'm taking on FTTP with DV and then moving my voice over to SIP.  Prematurely cancelling one's phone line indeed breaks one's broadband and need to be avoided.

[imjolly]

if you start an FTTP broadband with DV phone contract and then move number to VOIP provider you will immediately cancel your FTTP contract and be subject to cancellation charges.  you may be able to negotiate something with BT or you may not

Better to move to VOIP provider before moving to FTTP.  then just take out FTTP contract with no DV phone connection

ie Broadband only contract

[Michael_Taylor]

Hi @imjolly 

After numerous conversations I have had it confirmed that after upgrading to "Full Fibre 900 with Halo 3 with DV", I am free to cancel DV at any time without penalty.  After the post upgrade 14-day cooling off period, contract cessation penalties only apply to FTTP; not DV.

Thankyou Ryan@BT Doncaster.

Fantastic!

[imjolly]

that's a big step forward and how it should be.  will be interesting on update when you do make the change to see if goes as smoothly as you suggest

[Michael_Taylor]

It would be nice to obtain some Moderator ratification of my findings for the benefit of other customers.

Will post consequences of post migration number porting having thoroughly tested SIP over a temporary number.

[imjolly]

@Michael_Taylor 

I agree and have already raised the question