Cannot Receive Incoming Calls

[Fhafez]

Hi there guys

please please advise how you managed to resolve this issue. Unfortunately I’m having the same problem at the moment. 

thank you 

[DanielS]

HI @Fhafez,

We would have raised a fault on this and ran our tests to find out what was the cause.

Have you raised a fault with us yet? https://www.bt.com/faults.

Let me know if you need our help

Thanks
DanielS 

[Fhafez]

The fault was raised over the phone with a customer service colleague. Without sounding rude they didn’t really have much idea how to resolve the issue apart from the standard reset router eyc

after searching this forum does seem like a fairly common error. 

Shall I report this as a fault online as well?

thank you for your reply!

[Fhafez]

P.a sorry I’m Unable to open the link you sent 

[Keith_Beddoe]

@Fhafez 

Try https://www.bt.com/help/report-and-track-your-bt-problem

[NeilO · Accepted solution]

Hi, @Fhafez I'm sorry you're experiencing problems with your digital voice service. I've started your own thread to avoid confusion with the solved post. There's no need to re-report the fault online if you've already raised it, these issues can often be complex and need to be referred to specialists by the helpdesk so I presume that's what happened after you contacted the helpdesk.

The moderation team will be happy to look into this for you and I'll send you a private message so you can get in touch.

Thanks

Neil