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Message 1 of 6

Re: Gigaset compatibility

I have just been swapped to BT digital voice. My Gigaset C300 works OK (including caller recognition) when plugged into the Smart Hub 2. However caller recognition does not work if the phone is plugged into the Digital Voice Adapter V2. Any suggestions?

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Message 2 of 6

Re: Re: Gigaset compatibility

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Message 3 of 6

Re: Gigaset compatibility

@NW2Peter 

Welcome to this user forum for BT Retail phone and broadband customers.

Does it ring on an incoming call?

See this post https://community.bt.com/t5/Home-phone-including-Digital/Re-Digital-Voice-Adapter/m-p/2324347#M92091

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Message 4 of 6

Re: Gigaset compatibility

Yes I can call out and receive incoming calls.  Problem is that caller recognition does not work when using the adapter

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Message 5 of 6

Re: Gigaset compatibility

Read the link I posted, there does not appear to be a solution.

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Message 6 of 6

Re: Gigaset compatibility

I think the ombudsman should be informed

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