Gigaset compatibility

[NW2Peter]

I have just been swapped to BT digital voice. My Gigaset C300 works OK (including caller recognition) when plugged into the Smart Hub 2. However caller recognition does not work if the phone is plugged into the Digital Voice Adapter V2. Any suggestions?

[jac_95]

Hi NW2Peter,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[Keith_Beddoe]

@NW2Peter 

Welcome to this user forum for BT Retail phone and broadband customers.

Does it ring on an incoming call?

See this post https://community.bt.com/t5/Home-phone-including-Digital/Re-Digital-Voice-Adapter/m-p/2324347#M92091

[NW2Peter]

Yes I can call out and receive incoming calls.  Problem is that caller recognition does not work when using the adapter

[Keith_Beddoe]

Read the link I posted, there does not appear to be a solution.

[NW2Peter]

I think the ombudsman should be informed