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Message 1 of 9

Amazon devices

As of this morning, none of my Amazon devices will connect to the internet. I have 3 fire sticks and all are doing the exact same thing.

They can see the network but show "internet not available". I've tried factory resetting one and now that will not even connect to the WiFi as part of the setup.

Anyone having similar issues?

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Message 2 of 9

Re: Amazon devices

which version of BT hub are you using?  has it had a firmware update which might cause problem?



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Message 3 of 9

Re: Amazon devices

SH2, shows version v0.37.00.07084 updated about 3 weeks ago

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Message 4 of 9

Re: Amazon devices

Just found some similar posts on down detector https://downdetector.co.uk/status/amazon/

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Message 5 of 9

Re: Amazon devices

have you tried resetting the hub - not factory reset just now



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Message 6 of 9

Re: Amazon devices

Tried reset and factory reset. It looks like an issue with Amazon from down detector.

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Message 7 of 9

Re: Amazon devices

@lufc87 

just checked my devices and they are offline as well



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Message 8 of 9

Re: Amazon devices

Possibly connected to this:

https://community.bt.com/t5/BT-Fibre-broadband/Backbone-Routing-Issue/td-p/2259734/jump-to/first-unr...


** I'm no longer active on the forums. **
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Message 9 of 9

Re: Amazon devices

My Alexa devices are working fine.

My 4k fire stick has rather interestingly performed a software update -> and then immediately informed me of another, other than that it's also fine


Please help the community to help you by including all relevant information, single word responses may be quick to type but they offer little value to this Community Forum and do not help its team of volunteer members to help you.
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