cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,982 Views
Message 51 of 72

Re: Help Activating Discovery+ account

Go to solution

Yeah that link doesn't work that's where I'm getting the error code, please see photo attached 

Screenshot_20230907_223257_Chrome.jpg

0 Ratings
Reply
1,977 Views
Message 52 of 72

Re: Help Activating Discovery+ account

Go to solution

OK, email tv.apps@bt.com with BT ID and BT account number if you're seeing WB401 after a few tries - it means an error that needs to be manually fixed.

1,906 Views
Message 53 of 72

Re: Help Activating Discovery+ account

Go to solution

Hi. Hope you don’t mind. Have emailed you as I have the exact same problem. 

1,899 Views
Message 54 of 72

Re: Help Activating Discovery+ account

Go to solution
Mine is still not resolved…….!
0 Ratings
Reply
1,885 Views
Message 55 of 72

Re: Help Activating Discovery+ account

Go to solution
Please note that the system that connects BT and discovery has been down most of the day today, meaning no-one will have seen the "activate discovery+" tile in MyBT.
I will reply to all emails I've received today when the system is back up, asking you to try again.

@Laineyeo - did you email me? I don't see any emails either with your name or forum email address. If you've already raised a fault via the helpdesk then they'll get back to you in due course.
0 Ratings
Reply
1,844 Views
Message 56 of 72

Re: Help Activating Discovery+ account

Go to solution
The system was restored overnight. I'll be replying to all emails this morning.
1,591 Views
Message 57 of 72

Re: Help Activating Discovery+ account

Go to solution

Hi I am also experiencing the WB310 error, please could you help? 

 

Many thanks 

0 Ratings
Reply
1,585 Views
Message 58 of 72

Re: Help Activating Discovery+ account

Go to solution

@splodgebob on BT's systems your EE account is closed - this usually means your sport add-on was removed, or your account with them was closed.  You're going to need to contact EE and get them to add your subscription again, at which point you'll then be able to activate via the EE web site instead.

0 Ratings
Reply
1,531 Views
Message 59 of 72

Re: Help Activating Discovery+ account

Go to solution

Getting the WB310 error as well and have no option to upgrade on my account - any advice?

Code: WB310

Request ID - 1695153532984:ldsqcyrilDIAdsvr_EGBz

0 Ratings
Reply
1,521 Views
Message 60 of 72

Re: Help Activating Discovery+ account

Go to solution

@phaughey email me at tv.apps@bt.com and let me know your BT ID and BT account number