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Message 51 of 72

Re: Help Activating Discovery+ account

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Yeah that link doesn't work that's where I'm getting the error code, please see photo attached 

Screenshot_20230907_223257_Chrome.jpg

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Message 52 of 72

Re: Help Activating Discovery+ account

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OK, email tv.apps@bt.com with BT ID and BT account number if you're seeing WB401 after a few tries - it means an error that needs to be manually fixed.

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Message 53 of 72

Re: Help Activating Discovery+ account

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Hi. Hope you don’t mind. Have emailed you as I have the exact same problem. 

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Message 54 of 72

Re: Help Activating Discovery+ account

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Mine is still not resolved…….!
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Message 55 of 72

Re: Help Activating Discovery+ account

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Please note that the system that connects BT and discovery has been down most of the day today, meaning no-one will have seen the "activate discovery+" tile in MyBT.
I will reply to all emails I've received today when the system is back up, asking you to try again.

@Laineyeo - did you email me? I don't see any emails either with your name or forum email address. If you've already raised a fault via the helpdesk then they'll get back to you in due course.
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Message 56 of 72

Re: Help Activating Discovery+ account

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The system was restored overnight. I'll be replying to all emails this morning.
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Message 57 of 72

Re: Help Activating Discovery+ account

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Hi I am also experiencing the WB310 error, please could you help? 

 

Many thanks 

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Message 58 of 72

Re: Help Activating Discovery+ account

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@splodgebob on BT's systems your EE account is closed - this usually means your sport add-on was removed, or your account with them was closed.  You're going to need to contact EE and get them to add your subscription again, at which point you'll then be able to activate via the EE web site instead.

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Message 59 of 72

Re: Help Activating Discovery+ account

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Getting the WB310 error as well and have no option to upgrade on my account - any advice?

Code: WB310

Request ID - 1695153532984:ldsqcyrilDIAdsvr_EGBz

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Message 60 of 72

Re: Help Activating Discovery+ account

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@phaughey email me at tv.apps@bt.com and let me know your BT ID and BT account number