Yeah that link doesn't work that's where I'm getting the error code, please see photo attached
OK, email firstname.lastname@example.org with BT ID and BT account number if you're seeing WB401 after a few tries - it means an error that needs to be manually fixed.
Hi. Hope you don’t mind. Have emailed you as I have the exact same problem.
Hi I am also experiencing the WB310 error, please could you help?
@splodgebob on BT's systems your EE account is closed - this usually means your sport add-on was removed, or your account with them was closed. You're going to need to contact EE and get them to add your subscription again, at which point you'll then be able to activate via the EE web site instead.
Getting the WB310 error as well and have no option to upgrade on my account - any advice?
Request ID - 1695153532984:ldsqcyrilDIAdsvr_EGBz