Sport subscription

[PGJEly]

I would like to cancel my BT Sport/TNT Sport monthly subscription but can find no way of doing it in My BT or Manage My Account. Where is it?

[NigelB72]

If you're an BT/THT Sport app only subscriber, try cancelling via the Discovery+ app. 

[PGJEly]

No, I am a Broadband customer who added on BT Sport

[PGJEly]

and I just get redirected to BT when I try to alter my account settings on Discovery+

[RobbieMac · Accepted solution]

Hi @PGJEly

Welcome and thanks for posting!

Sorry for the problems you're having cancelling your TNT Sports monthly pass.  Give my colleagues a call in the helpdesk on 0330 1234 150 and one of the guys will be happy to help you out.

Feel free to post back and let me know how you get on chatting with them 🙂

Thanks,

Robbie 

[PGJEly]

THanks for this Robbie, but my question is where on the website is the cancellation option, or is there -- as I increasingly suspect -- no cancellation option.
I do not have hours to spare to wait for a call to be answered and to go through multiple layers of Option dialling only to lose the connection after 50 minutes.

[PaddyB]

Hi @PGJEly,

Thank you for posting. I'm sorry if the option to cancel isn't showing online. The quickest way to get this sorted is by calling the number @RobbieMac has posted.

If you don't want to call that number, I can give you a hand getting that cancelled. 

We do have a number of cases in our queue so it will likely be a day or two before we'll able to get back to you.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[JohnC2]

Hi @PGJEly, I sent you a Private Message yesterday as I need some more information from you. Please check and reply back to the PM with the requested info and I'll get this resolved for you.

Cheers

John